A Waterloo, Ont., man is ‘furious’ after his mom was transferred to the improper hospital for her scheduled coronary heart surgical procedure earlier this week and hopes by talking out, different sufferers gained’t additionally find yourself on an additional lengthy experience at the back of a Voyago medical transportation van.
Bette Vanee, 78, of Atwood, Ont., was scheduled for cardiac ablation surgical procedure — a process she waited 18 months for — at St. Mary’s Normal Hospital in Kitchener and was awaiting medical transport from her dwelling hospital in Listowel on Wednesday morning.
However as a substitute of taking Vanee to Kitchener, the Voyago transport staff took her to the hospital in St. Marys, Ont.
“They opened the doorways to take her out and and he or she seen that it wasn’t the suitable place,” stated Randy, 55, a Waterloo-based truck driver. “It was a 78-year-old girl with a coronary heart situation laying on a gurney to inform the drivers that she was within the improper spot.”
Why would they take you from one small city to a different small city?– Randy Vanee
“I assumed as a minimum, they’d papers there as to the place I used to be going,” stated Bette, who’s now recovering from her surgical procedure in Listowel. “They checked out it after I used to be in St. Marys and I stated, ‘No, I’m presupposed to be going to St. Mary’s in Kitchener.’”
Error made on drop-down menu in reserving system
Voyago has the contract to do nearly all of the non-urgent affected person transportation in southwestern Ontario, together with Listowel Memorial Hospital, stated Karl Ellis, the president and CEO of the Listowel Wingham Hospitals Alliance.
“There was a mistake made yesterday within the reserving of a non-urgent affected person transport from the Listowel Memorial Hospital because of selecting the wrong vacation spot hospital on a web-site drop down-list. We’re persevering with our investigation and will probably be making enchancment recommendations for the reserving course of,” stated Ellis.
Risked lacking schedule surgical procedure
Bette was two hours late arriving on the proper hospital and missed her scheduled surgical procedure time.
“Happily for her, the process that was previous to hers took quite a bit longer.” stated Randy. Bette was in a position to get her surgical procedure later within the day.
“They received me there however I hope that doesn’t occur too usually,” stated Bette.
“How would you combine that up? When you’re a medical transport firm, you’re going to know that St. Mary’s Hospital in Kitchener is the center place,” stated Randy.
“Why would they take you from one small city to a different small city?” he stated.
“I might personally problem that. I’m a truck driver. If I didn’t suppose it appeared proper, I might say one thing about it simply to seek out out. However these guys didn’t do this.”
Randy hasn’t filed an official criticism but. He says he must “cool off’ earlier than he does.
“We’re conscious of the distinctive incident and acknowledge our workers made an error and as quickly because it was found it was corrected,” stated Voyago spokesperson, Chuck Archer.
“Our workers is educated with the best requirements,” he stated. “Sadly, a human mistake was made as there are two St. Mary’s hospitals inside a detailed proximity and we remorse the error on our half.”
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